Q: How do I receive e-mail?

A: Every customer on our shared servers or dedicated servers has one main mailbox created for them when they signup. This mailbox is "username@sunwave.com", where the username part is your Sunwave login. You may use the features of Members Control Panel to setup additional mailboxes, forwarding, autoresponders, and other features to handle your incoming mail for domain names that you add to your account.

Q: How do I access my mailbox?

A: Any mailbox on our servers is remotely accessible with any POP3 client, such as Netscape, Outlook, Eudora, Pegasus, or others. Also, you can use the webmail interface inside the Control Pnel to securely check your e-mail over the web.

Q: What control do I have over how my e-mail is handled?

A: Through the Control Panel, you may configure any of the following features: Automatic forwarding Automatic copy then forward Automatic replies to incoming mails (autoresponder) Catch all accounts to handle anything@mydomain.com You do not have to wait for our staff to ssist you with these functions; they are under your control at all times.

Q: How do I utilize the free additional mailboxes included with each account?

A: You may configure those mailboxes through Control Panel. Each mailbox may receive e-mail addressed to a specific address in a domain hosted on your account, or all e-mail addressed to that domain. Please note that if you do not add a domain name to your account, these additional mailboxes are unavailable to you; at least one domain is required.

Q: How can I send e-mail?

A: You should continue to use the SMTP server provided to you by your dialup ISP. However, if that server is unavailable to you, or restricts the sender field you are allowed to specify, you may use our mail server. In order to send mail through our mail server you will need to set your mail client to authorize before sending mail. When logging in, you should use your full e-mail address as your username and the password you assigned to the mailbox when you created it. If you are using Outlook you can enable SMTP authorization by going to "Tools" and selecting "Accounts." Once there, select the "Properties" button. Go to the "Servers" tab and make sure that "My server requires authentication" is checked. Click on "Settings" and fill in your username (which should be your e-mail address) and your password (which you assigned to the mailbox when you created it).